In order to ensure that your stay with us is one of the best memories you'll make during your trip to Arashiyama, we happily provide you with some of the finer things in life.
People travel to celebrate some of the biggest events in their lives, such as a birthday, engagement, or anniversary; we can prepare decorations and help with surprises for special occasions upon request.
What cooler and more fun way to see all of the hidden sights in Arashiyama than by bicycle? We have bikes for the entire family including the kids, with kids' bike seats also available to attach onto adult bikes. This is definitely a must-try in Arashiyama.
First 2 hours: Free
+ 1 hour: 500JPY/bicycle
All day: 1,000JPY/bicycle
7:30AM - 9:00PM
We can provide helmets. Bikes may be rented at any time and are subject to availability.
Whether the occasion is a birthday or a special anniversary, we'll supply a whole cake from the local Kyoto bakery Baikal, which has been around since 1955, to help you celebrate. We can also provide flower bouquets and other celebratory arrangements at your request based on the desired size and budget.
Please contact us for details.
Note: Requests are taken until 3:00PM three days prior to the designated date.
Our staff has professional birthday planning experience and wants to make your room festive for your birthday celebration. We'll decorate your room to match the occasion with balloons and everything to make the birthday person feel extra special. We can also decorate for engagements and other special life events. Just let us know how grand or small you'd like the decorations, and we'll happily cater to your requests.
Our in-house restaurant CROSS Burger & Beer/Coffee's menu turns heads, as our rank as the #1 hotel + restaurant in Western Kyoto on TripAdvisor shows. From burgers and steak to a long list of alcoholic and non-alcoholic drinks to wash it down, we can deliver anything your heart desires from CROSS' menu to your room.
Fish & Chips
For a full menu, please click here.
A 15% room service fee will be added to the bill.
The best way to experience the city of Kyoto, which was Japan's capital for over 1,000 years, is by wearing the traditional garb of the time: a kimono or yukata. We can provide hotel guests with a special discount for a kimono rental at our partner shops, which includes returning the kimono/yukata to our hotel staff to return to the shop for you, saving you the hassle.
500JPY discount on your Kimono or Yukata rental from a partner shop
Clothing/belongings delivery to and from The GrandWest Arashiyama
Kimono/yukata rental return
Kimono rental, dressing, and hair styling:
Starts at 2,500JPY (excl. tax)
Partner Rental Shops:
*English-speaking staff on site.
Each shop has their own prices and terms, so please inquire with hotel staff for details.
Photo Shoot with Wedding Kimono
KYO-WEDDING is offering your partner and you a memorable experience. You can dress up in traditional wedding kimono and visit famous Arashiyama spots, like the bamboo forest or temple with a professional photographer.
All the photographs will be yours, and with a photo shoot reservation there's a discount at The Grand West Arashiyama.
Rentable Items for Your Room
Kids often have mountains of toys back home, so we have lots of toys stocked for your kids at our hotel as well. This means that the kids can keep occupied with toys as far as their imagination takes them during your stay with us, and less headaches for the adults.
Diapers (pull-up diapers and diapers with tape)
Rear bike seat for kids
Prices vary depending on item.
Limited quantity of each item is available, so please reserve as early as possible.
Rentable Items for Your Room
Because you're traveling and have enough luggage you need to carry, we thought we could help by providing some items on loan that are harder to travel with, especially internationally.
Items available for rent:
Hairbeauron curling iron
Hairbeauron curling wand
We can provide other items as needed based on your request, so please contact us with details.
Free (exceptions may apply)
Catering Kaiseki (Room Service)
We provide room service with seasonal dishes brought to your room from well-established Arashiyama restaurants, which you can experience the refined aspects not just from the visual eloquence, but in the traditional flavors as well.
Note: The dishes and restaurant will vary depending on the season.
Adults (13 & older): 6,000JPY and up
Kids (6-12): 4,000JPY and up
Kids (5 and under): 3,000JPY and up
If you'd like your meal served at a specific time, please let us know beforehand. Deadline for catering requests is at 3:00PM three days prior to the desired meal date.
Bento Box Lunch
Nothing says Kyoto kaiseki, or traditional Kyoto course meal, like a bento box full of various dishes. These meals are meant to be easy to carry so you can take them to any of the sightseeing places on your list, such as the Togetsu Bridge/Arashiyama Park area.
Adults: Starts at 3,600JPY
Kids 12 & under: Starts at 2,500JPY
We'll give you your bento box in the lobby at 11:00AM on the day after you check in. If you've booked a one-night stay, we'll give you the bento box on the day you check out.
Thirteen Worshippers (Ju-san Mairi)
As a traditional coming of age ceremony, kids who turn 13 during the calendar year are taken to pray to Kokuzo Bosatsu (Akasagarbha Bodhisattva) for wisdom and to ward off misfortune. One popular temple for this ceremony is Horin Temple, which is within a five-minute walk from The GrandWest Arashiyama. We can organize traditional kimono rentals so you can get the full Ju-san Mairi experience.
Details of what you'll get:
Discount on a kimono rental.
Belongings will be delivered to and from the hotel/kimono rental store.
Rental kimono and yukata can be returned to the hotel staff.
Late check-out at 1pm (please confirm with staff)
Rental Shop Info:
Prices and conditions will vary based on the store. Please contact us for details
Rickshaw drivers go around all corners of the city and know all the hidden gems of the area. This is perfect for people who don't have a particular destination and would like to see Kyoto from a unique perspective: while riding on a rickshaw. You'll have the opportunity to hear interesting facts or stories from the rickshaw driver, get your picture taken, and experience a more traditional means of sightseeing.
Please contact us for details.
Luggage Delivery Service
After you check out, we can hold onto your luggage so you don't have to worry about carrying it with you. Also, we can save you the trouble during your travels in Kyoto by sending your luggage to wherever you're planning on going next, whether it be Kyoto Station or your next hotel. We also accept luggage from Kyoto Station to be delivered to our hotel before you check in.
Within Kyoto City: 800JPY/piece of luggage
To Kyoto Station: 1,000JPY/piece of luggage
To Kansai Airport Station: 2,000JPY/piece of luggage
We can send luggage from our hotel.
The latest that we can accept luggage for shipping is 9:30AM on the day that you check out courtesy of Crosta Kyoto.
There may be some hotels where we cannot send luggage.
Fufu-no-Yu, a hot spring which is a six-minute walk from our hotel, is Arashiyama's only open-air hot spring where you can enjoy a hot spring in the natural open environment. They also have open-air baths and saunas. They provide shampoo and body wash, so all you need to do is dress in our yukata provided for you, grab a towel available in our lobby, and go for a soak at your leisure.
1 Arashiyama Kamikawara-cho, Nishikyo Ward, Kyoto 616-0001
(6 min. from our hotel)
Hot spring ticket Adults: 800JPY/person
(includes towel rental fee)
Kids' tickets must be purchased at the hot spring. Admission will depend on space available.
How about taking a ride to some of Kyoto's best sightseeing spots in a taxi driven by a local who's been in the area and knows all the details only locals really know? Even if you already have a destination in mind, they can provide suggestions on the best course to take and more. Feel free to let us know if you have a sightseeing destination you'd like to visit!
3-hour trip: Starts at 15,000JPY
4-hour trip: Starts at 20,000JPY
(Limit of up to four people per taxi.)
[Choose-Your-Own] or [Recommended Locations]
Please make your reservation at least three days in advance. Reservations may also be taken on short notice depending on availability.
Our rooftop terrace gives you the chance to see Arashiyama from above, along with all the mountains that surround the area. We've designed the rooftop to be a calming, relaxing atmosphere with a soft grass-like surface that's kid-friendly and cozy sofas for everyone. You can hang out there for a while and enjoy a meal brought to you by room service under the beautiful sky.
Available for food, drinks, napping, and yoga.
We hold events on the rooftop terrace year-round, such as a viewing of the Gozan no Okuribi (Daimonji Festival) where the kanji characters are lit on fire on the mountainside in August and watching the first sunrise of the year on New Year's Day.
We also have a laundromat that is nice for those who are staying or traveling for a long. You can do everything from washing to drying, and the detergent is automatically added so you can only need to bring your clothes. Please feel free to use it as it is located behind the entrance outside the front desk.
Washing & Drying ~3kg 500JPY
Washing only ~6kg 300JPY
Contact us here:
Pressing the button will initiate a phone call.
Reception hours: 7:00AM-10:00PM